Quorum’s Voice AI Bet: The End of the Call Center as a Second‑Class Channel
Hey Digital Banking Fanatic!
Quorum Federal Credit Union just turned its contact center into a 24/7, AI-first “branch in your pocket,” and it’s an example of where digital banking UX is headed.
By plugging Glia’s banking-trained voice AI into its branchless model and resolving 54% of member
