Starling Bank’s 'Spending Intelligence' Debuts with Gemini for AI-Driven Insights
Hey Digital Banking Fanatic!
Yesterday, I covered a partnership between a centuries-old institution and a millennial payments company. Today, the spotlight shifts to something more recent, a Gen Alpha bank and a still-nascent product from one of the Magnificent Seven.
Starling Bank is teaming up with Gemini (of course not the crypto company, but Google's AI product) so that customers can ask questions like “Where is my money going?” and get real-time clarity on their finances. For Starling, the decision to use Gemini fits neatly into its existing setup, as the bank’s infrastructure already runs on Google Cloud.
The new feature, called Spending Intelligence, is built on Gemini and marks what Starling claims is the first integration of a native large language model chatbot within a UK banking app. The feature is available to all Starling account holders for personal, business, sole, and joint accounts.
Embedded in the app’s spending section, the chatbot doesn’t just respond to questions; it also responds to context. Users can ask how much they spent on groceries last week or what they donated to charity last year. It processes questions based on over 50 customizable categories and responds to both typed and spoken queries.
Chief Information Officer Harriet Rees stressed that spending insights help customers save, stating, “We’re having a think about how you could save. But we genuinely believe giving customers insights about how they are spending is the best way to get them thinking about where they could save.”
Read all the other Digital Banking industry news below 👇 and I'll be back with more tomorrow!
Cheers,
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NEWS
🇬🇧 Starling launches AI chatbot Spending Intelligence in UK banking first. The chatbot, called Spending Intelligence, uses LLMs to answer questions customers pose about their spending. It's available to all customers, both personal and business accounts. Spending Intelligence can only draw insights from Starling accounts and gives answers based on this data.
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